Quality Philosophy
KITZ Group aims to insatiably improve customer satisfaction by offering products / services with overwelming reliability.
The trustworthy brand KITZ has been established by working on the cutting-edge issues of the times, with “Do it True (Integrity and Truth)” as the first of the Conduct Guidelines as the basic philosophy. Since its founding, the company has been manufacturing products based on integrated manufacturing from raw materials, and acquiring ISO9001 certification for the first time at a Japanese company. Recent advances in digital technology, known as the second-to-second advancement, have brought significant changes to KITZ’s quality-assurance system, and have been embodied as proprietary testing equipment and process control systems that dramatically improve the reliability of our products/services.
We will continue to evolve our group-wide quality assurance system and provide products and services that satisfy our customers with an overwhelming sense of trust, without remaining at the present level.
Executive Officer, General Manager of CS Management Division
Yoriyuki Koyama
KITZ Group Quality Policy
At KITZ Group, we share our quality philosophy. This is essential for KITZ, which places a high priority on quality, to earn the confidence and satisfaction of customers. By always being conscious of this, we will enhance the brand power of the entire group and provide products and services that exceed customer expectations. We hope to be a company that will continue to develop 10 years, 30 years into the future.
Global Support System
KITZ Group has established a global support system to provide uniform services worldwide. In addition to Japan, we have customer support departments in Singapore, Thailand, the U.S. and China. When quality defects arise after sales, we basically respond and resolve them locally. In addition, by working with KITZ certified valve maintenance companies, we are able to respond accurately and quickly to local needs. The quality information received from the marketplace is consolidated and analyzed at KITZ Head Office to improve quality.
Achieving high quality through an integrated production system
KITZ is based on integrated production from raw materials, and produces cast materials, forged materials, and Brass rods in-house to achieve high-quality products. Although these processes require high-level technological expertise and cost, they are the most critical processes for valve, so KITZ is committed to its own production. Our experience and technologies accumulated over many years enable us to produce high quality and various materials. In addition, since all processes related to valve manufacturing are carried out in-house, when problems occur, we can quickly identify and improve the causes of the problems.
Contact us
For inquiries about product technology, product purchases,
catalogs, and quality