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KITZ extends support to customers in many ways.
Quality products
Reliably systemized distribution and maintenance networks
The KITZ VIEW and order tracking service
Technical training for customers
This is what the KITZ brand stands for. |
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Extensive Marketing Network Able to Respond Instantly to Customer Demands
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KITZ Engineering
Service Co., Ltd. |
In Japan, KITZ Corporation has branch offices and distribution networks in all major cities to cover every region of the country. All these bases are linked via a data network to the head office and factories so that market demand can be fed back directly to the people who manufacture KITZ products. Another KITZ advantage is an exclusive just-in-time order system. The result is the ability to deliver products almost immediately. Moreover, the KITZ Option Express (KOE)permits reviews of order receipt, production and shipment for optional products, facilitating virtually immediate deliveries and the ability to give customers confirmed delivery times.
All after-sales services are extended by KITZ Engineering Service Co., Ltd., which has four factory service centers and a network of 22 authorized service shops throughout Japan. This makes possible the provision of maintenance services that precisely match each customer's needs.
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A KITZ subsidiary specializing in valve repair/modification and parts distribution, in addition to equipment maintenance |
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The Just-in-Time Order System |
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 The Reliable Brand |
Under this order system, customers determine a standard level for each KITZ standard product held as inventory so that KITZ Corporation can replace on a daily basis items that have been shipped. Inventory is thus replenished constantly. Customers no longer need to monitor inventory levels for these standard products and can immediately respond to the needs of off-the-shelf distribution.
Brand That Stands for Outstanding Reliability Worldwide
Overseas sales strategies are coordinatedby the International Sales Division, which oversees branch offices in the U.S., Spain,the U.K., Thailand, Taiwan, China, UAE.This network allows KITZ Corporation to cover all global markets as well as work withabout 40 distributors to serve customers outside Japan. To respond quickly to requests and problems concerning specific products, there is a network of KITZ Authorized Modification Shops that can modify and repair valves. |
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KITZ discloses all material information related to the Company on its website in a timely and appropriate manner. This includes corporate profile, IR information and product information, as well as current job openings.
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Website Information Service
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KITZ Technical
Training Center |
KITZ Corporation uses networks to offer customers a number of services. On the Company's website (http://www.kitz.co.jp), customers can search for products, download product designs and check at any time when an order will be delivered.
• KITZ VIEW
This service gives customers direct access to detailed product information such as specifications and drawings. Since KITZ Corporation frequently makes minor revisions in designs and specifications, KITZ VIEW is a useful source of the latest information.
• Order Tracking Service
Customers can use the KITZ website to check for themselves the status of products on order.
Valve Technical Training for Customers
Technical training is offered to keep customers up to date on the constant advances in valve materials and technologies as well as on ways to use KITZ products most effectively. |
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Established in Kobuchizawa in Yamanashi Prefecture in 1981, the KITZ Technical Training Center is the only permanent facility in Japan offering training in valve technology. A large number of our customers use this facility. |
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